Any faulty/damaged item may be returned for a refund within 30 days of delivery.Ĭertain products will be subject to a restocking fee, which will be deducted from any refund given. We shall not be liable for the return cost of any non faulty product. You may return an item for any reason within 14 days from the date of delivery and we promise to give you a refund, excluding any original delivery costs incurred. Please ensure you provide your telephone number and e-mail address when you place your order. You should warn the Company if there is restricted access, soft or gravelled driveways. The haulage company is under no obligation to remove items from the pallet, nor carry items into your property. The recipient of the products is responsible for any additional lifting once the delivery has been made.įor orders requiring palletised delivery the haulage company will attempt to deliver pallets as close as possible to your required position, usually to the closest hard-standing area. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.ĭue to insurance guidelines, delivery personnel are unable to enter private residences. We may need to make an additional handling charge for redelivery. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. This means that when your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.Īll deliveries must be received and signed for by a person over the age of 18. We will always endeavour to make one single delivery to you wherever possible to minimise any inconvenience. Subsequent orders can then be made to an alternative address. For security reasons your first order using a credit/debit card for the first time when placed online or by phone will need to be delivered to the cardholder's address. We cannot be held responsible for any third-party charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.Īll orders will be delivered to a single address. We strongly recommend that you do not book fitters or tradesmen until your order has actually been delivered and checked by you. We are not able to process orders or deliver on UK bank holidays and Sundays. Orders received after 14:00 GMT with be dispatched on the following working weekday. This service is available up until 14:00 GMT on the day of placing an order. Our next day delivery service applies to working weekdays only and does not include weekends or bank holidays.
We will let you know if we cannot deliver your products within 30 days of when we receive payment from you, and give you the opportunity to either wait for the products or cancel your order. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. We aim to process all orders within five working days.ĭepending on your delivery postcode and which products you order, delivery charges may apply.Īll delivery times and dates are estimates. Our 'Standard Parcel Delivery' & 'Next Day Parcel Delivery' options are not available for products marked 'Big & Bulky'Īll orders are subject to product availability. 'Big & Bulky' products require palletised or specialist courier delivery. 'Standard' products are products that do not fall into our 'Big & Bulky' category.Ģ. There are two types of products that you can order from Period Property Store, which will affect delivery:ġ.
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